FAQ

Q: What are the main features available in the CaptiveXS solution?

A: Following are the main features of the CaptiveXS Solution

  • Captive Portal with Social Login (Facebook, Google+, LinkedIn)
  • Content Filtering with more than 75 categories to choose from
  • Content Insertion for WiFi Monetization and Marketing
  • User Management to control upload/download speeds as well as WiFi session limit
  • Cloud Based Dashboard with rich user analytics and internet activity logs
 

Q:What items are included in the CaptiveXS license?

A: You will receive an email with software download link, license key, login credentials along with deployment instructions. In addition, we will also mail you a mircoSD card with pre-loaded CaptiveXS software for Raspberry Pi 2 or Pi 3 (Only applicable to CaptiveXS 25 and CaptiveXS 50). For CaptiveXS 100 and above, the software download link in the email is a Virtual Machine (VM) that can be deployed on any hypervisor such as VMware ESXi, KVM, HyperV, Xen Server.

 

Q: What type of hardware is required to run CaptiveXS?

A: Below are the hardware requirements: CaptiveXS 25, CaptiveXS 50: In addition to the MicroSD with the pre-loaded software that we provide, you will need the following two items:

  • Raspberry Pi 3 with power supply and a case
  • MicroSD:
    • Pi 3: 16GB Class 10
  • USB-To-Ethernet adapter for the second interface
CaptiveXS 100 and Above:
  • CPU: 4 cores or more
  • RAM: 8 GB or more
  • Hard disk: 100 GB or more
  • Two NICs required
  • Support for Virtualization: VMware ESXi etc.

 

Q: Where can I purchase the hardware from?

A: CaptiveXS requires no specific hardware and can run on any off the shelf hardware. For example, for Raspberry Pi 3 here is a packages available on Amazon Marketplace:

Raspberry-Pi 3 Package: https://www.amazon.com/CanaKit-Raspberry-Clear-Power-Supply/dp/B01C6EQNNK/

USB to Ethernet: http://www.amazon.com/TRENDnet-Ethernet-Chromebook-Specific-TU2-ET100/dp/B00007IFED

Q: What if the items on above links are sold-out or are not available in my region?

A: You can buy the same items (Raspberry-Pi3) and USB-To-Ethernet adapter from other marketplaces that are convenient for you.

Q: How many users can CaptiveXS support?

A: User support is listed under each solution form factor on the pricing table

 

Q: Is this a completely cloud based solution?

A: Partly. The solution requires to have the appliance (raspberry-pi or VM) be inline setup as a gateway of the WiFi network but the management of the appliance and the portal is completely done from the cloud.

 

Q: How many session and logins are supported?

A: Every CaptiveXS plan supports unlimited sessions and logins. The limit is on the concurrent users and not on sessions or logins.

 

Q: What happens if more users are connected to the WiFi that the plan supports?

A: If more concurrent users are connected than what your plan supports, they will be able to login in. However, we will send you automated notices to upgrade your plan. If you continue to ignore those, then your account might be suspended.

 

Q: Is this solution compliant with EU laws?

A: Yes, we keep track of all the activity logs and logins as required by the EU Law.

 

Q: What if the solution doesn’t perform as expected?

A: We stand behind our solution and are confident it will exceed your expectations. However, if for any reason the solution is not a right fit for your requirements, you have 30 days money back guarantee.

 

Q: What is your support policy?

A: We provide 24/7 email support with replies no later than 24 hours after the request was received. For enterprise accounts we have a separate SLA.